Shipping / Returns

It is our goal at Crystal Allies to provide a comprehensive and hassle-free return and exchange process.

Returns and exchanges are accepted on all unused items, still in new condition within 30 days of the purchase date, for items that were purchased on Crystal Allies or from an authorized seller (Refer to Authorized Sellers). Items purchased from any other third party distributor or seller must be returned through them. Exchanges will be for items of equal or lesser value only.


  1. Select Contact Us to submit your return or exchange request and obtain a return shipping label

Note: Be sure to provide the name from the original order as well as the original order number.

  1. After once again ensuring that the items are in their new condition, pack the item(s) for return, utilizing the return shipping label and including a copy of the RMA form inside of the package.
  2. Drop off the return at the appropriate shipper.
  3. Once the return is received and inspected an e-mail will be sent informing you that a refund has been approved and processed. If there are any issues with the return, an e-mail will be sent notifying you of such.
  4. If you are exchanging for another item, an e-mail will be sent informing you of the exchange options that are available.


Authorized Sellers

 Return claims, for the below authorized sellers, are handled by [Brand].



Authorized Sellers


  • Low Baller
  • Fire Sale Merchant
  • New Silk Road


  • Crystal Allies


  • Fire Sale Merchant